PRIVACY POLICY

Last updated: [01 Jan 2025]

Auasia Agrotech Sdn. Bhd. ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us, including through our website, products, services, and other interactions.

By using our website or engaging with our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you use our services or interact with us. The types of information we may collect include:

Personal Identification Information: Name, email address, phone number, mailing address, billing information, and other contact information.
Business Information: Company name, job title, industry, and other related business details for clients and potential clients.
Transaction Information: Payment details, purchase history, orders, and shipping details.
Website Usage Data: Information collected via cookies or similar technologies about your visit to our website, such as IP address, device information, browser type, and pages visited.

2. How We Use Your Information

We use the personal information we collect for various purposes, including:

To process transactions, including payments, orders, and shipping.
To improve our products, services, and customer support.
To send transactional emails, including order confirmations, shipping updates, and other necessary communications.
To respond to your inquiries, feedback, or requests.
To provide promotional offers, newsletters, and other marketing materials (only if you have consented to receive them).
To analyze website usage and enhance user experience.
To comply with legal obligations, enforce our terms, and protect our rights and property.

3. How We Protect Your Information

We take the security of your personal information seriously and implement a range of technical, physical, and organizational measures to safeguard your data. These include encryption, secure servers, and access controls. However, please be aware that no method of electronic storage or transmission over the internet is 100% secure.

4. Sharing Your Information

We will not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers: We may share your information with trusted third-party service providers who assist in the operation of our business (e.g., payment processors, delivery services, marketing agencies). These third parties are obligated to maintain the confidentiality of your information.
Legal Compliance: We may disclose your information if required to do so by law or in response to valid legal requests, such as a subpoena, court order, or government investigation.
Business Transfers: In the event of a merger, acquisition, or sale of our company, your personal information may be transferred to the acquiring entity.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience. Cookies are small files stored on your device that help us track usage patterns and improve functionality. You can control the use of cookies through your browser settings, but please note that disabling cookies may impact certain features of our website.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, or reporting obligations.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information.
These rights may include:

The right to access or request a copy of your personal information.
The right to correct any inaccuracies in your personal information.
The right to request the deletion of your personal information, subject to certain conditions.
The right to withdraw consent to marketing communications (you can opt-out by following the unsubscribe link in emails or contacting us directly).

To exercise any of these rights, please contact us at info@auasia.com.my.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child under the age of 16, we will take steps to delete such information.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with an updated "Effective Date." We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

[Auasia Agrotech Sdn. Bhd.]
[No.9, Jalan Zarib 1, Zarib Industrial Park, 31500 Lahat, Ipoh, Perak, Malaysia.]
[info@auasia.com.my]
[+605 3232725]